Returns & Exchanges

At Johnny Dang, we pride ourselves on exceptional craftsmanship and want you to be completely satisfied with your luxury purchase. If you are not entirely happy with your order, we offer a 14-day window for returns or exchanges on eligible non-custom jewelry items.

1

Request Authorization

Contact our customer concierge team within 14 days of delivery to obtain a Return Merchandise Authorization (RMA) number and specific shipping instructions.

2

Prepare Your Package

Place the item in its original luxury packaging, including all certificates of authenticity and appraisal documents, ensuring the security seal remains intact.

3

Secure Shipping

Ship your item back using a trackable, insured method; we recommend using the pre-paid label provided by our team to ensure the value of your piece is fully covered.

4

Quality Inspection

Once received, our master jewelers will inspect the piece for signs of wear or alteration before processing your full refund or exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing